Frequently Asked Questions

We've compiled answers to the questions we hear most often. If you can't find what you're looking for, our wanderlust specialists are just a click away.

For peak season destinations, we recommend booking 6-8 months in advance to secure the best accommodations and experiences. Last-minute magic can happen too—we've crafted breathtaking journeys with just two weeks' notice—but early planning gives your dreams the widest canvas. For once-in-a-lifetime events like cherry blossom season in Japan or the Northern Lights, aim for 9-12 months ahead.

Reruhyu embraces flexibility with multiple payment options. We accept all major credit cards (Visa, Mastercard, American Express), direct bank transfers, and digital wallets including PayPal and Apple Pay. For luxury packages, we offer installment plans that let you secure your dream journey with a 25% deposit and settle the remainder 45 days before departure. All transactions are safeguarded with top-tier encryption technology.

While not mandatory, travel insurance is your journey's invisible guardian. We strongly recommend it as a shield against the unpredictable—from flight cancellations to medical emergencies. Our curated insurance packages cover everything from luggage mishaps to adventure sports coverage, with options tailored to your specific itinerary. Remember: the most expensive insurance is the one you don't have when you need it. We can help you navigate options that provide peace of mind without breaking your budget.

Absolutely! Crafting memorable moments is our specialty. From private beachfront dinners under the stars to having a local choir surprise your partner with their favorite song atop a mountain vista, we thrive on creating those heart-stopping moments that become lifelong memories. Simply share your vision with your travel curator, and we'll work our behind-the-scenes magic. We've arranged everything from surprise proposal hot air balloon rides to anniversary treasure hunts across European cities.

Life's unpredictability is precisely why our cancellation policies bend with understanding rather than break with rigidity. For cancellations more than 60 days prior to departure, you'll receive a full refund minus a small administrative fee. Between 30-60 days, we can offer a 70% refund or a 100% credit toward a future journey within 18 months. For last-minute cancellations under 30 days, refund options are limited, but our team will work tirelessly to recover what costs we can on your behalf.

Where others offer trips, we craft transformations. Our difference lies in three pillars: personalization so precise you'll wonder if we've been reading your travel dreams; connections with local visionaries who unlock doors closed to ordinary tourists; and our pioneering Sensory Mapping approach that designs journeys around how you want to feel, not just what you want to see. Plus, our sustainability commitment means your footprints leave positive ripples in the communities you visit, not environmental scars.

Gather your favorite people and watch the savings grow! Groups of 6-10 travelers enjoy a 7% discount on our curated packages, while groups of 11+ unlock a 12% reduction. Beyond the savings, group journeys open doors to exclusive experiences—private museum tours before opening hours, buyouts of boutique restaurants, or customized workshops with master artisans. Our specialized group coordinators ensure individual preferences harmonize within the collective adventure, creating perfect balance between togetherness and personal exploration.

Your culinary needs aren't afterthoughts—they're central to our planning. During your consultation, we create a detailed dietary profile that accompanies your journey every step of the way. For all included meals, restaurants receive advance notification, and our local guides confirm accommodations 24-48 hours before. We've arranged everything from gluten-free pastry classes in Paris to vegan food tours in meat-centric Buenos Aires. Rest assured that medical restrictions, ethical choices, or personal preferences all receive equal respect and attention.

When the unexpected happens, our 24/7 Traveler's Guardian service transforms potential disasters into mere plot twists in your journey. Missed connection? We're rebooking while you're still taxiing to the gate. Hotel disappointment? Our local fixers can arrange alternative accommodations within hours. Medical concerns? We'll connect you with English-speaking doctors and handle logistics so you can focus on feeling better. Every Reruhyu traveler receives an emergency contact number that connects directly to a human problem-solver, not a call center queue.

Absolutely. We believe magical travel experiences should be accessible to everyone. Our Mobility Mapping program lets us create detailed itineraries noting wheelchair accessibility, elevator availability, and walking distances. For destinations with challenging infrastructure, we cultivate relationships with specialized transport providers and accommodations. We can arrange adaptive equipment rentals and specialized guides trained in accessibility needs. From European capitals to African safaris, we've created unforgettable journeys for travelers across the mobility spectrum by focusing on possibilities rather than limitations.

Our Journey Into The Extraordinary

Welcome to Reruhyu, where ordinary vacations transform into extraordinary adventures. Born from a collective dream of wanderlust souls, our travel agency doesn't just plan trips—we craft memories that linger long after the suitcases are unpacked.

Like constellations in the night sky, each journey we design connects dots of wonder across the globe, creating patterns of experience unique to every traveler. We're not just destination matchmakers; we're dream architects building bridges between your imagination and the world's hidden treasures.

Reruhyu Travel Team

Our North Star: Mission & Values

At Reruhyu, we believe that travel should awaken something profound within you. Our mission is to orchestrate journeys that don't just show you the world, but help you see yourself in new light. We're guided by these principles:

Authentic Discovery

We peel back the tourist veneer to reveal the beating heart of each destination, connecting you with local cultures that transform you from observer to participant.

Tailored Perfection

Like master tailors, we measure twice and cut once, crafting journeys that fit your aspirations with precision while leaving room for serendipity's magic.

Responsible Footprints

We tread lightly on our planet, selecting partners and experiences that honor local communities and preserve the natural symphony of our world for future explorers.

The Seed of Wanderlust

Reruhyu began as whispered conversations between travel-obsessed friends who believed that journey planning should be as exciting as the journey itself. Our founders turned their travel journals into business plans.

Growing Our Wings

From humble beginnings assisting friends and family with their adventures, word spread like wildfire about our unique approach. Soon, kindred spirits from across continents sought our expertise.

The Global Constellation

Today, Reruhyu stands as a constellation of passionate travel architects spanning multiple countries, yet united by a single purpose: creating journeys that resonate with your personal story.

Reruhyu Travel Experience

The Reruhyu Difference

What sets us apart isn't just where we send you, but how those places change you. Our travel advisors don't sell destinations—they curate transformations. Each recommendation comes from personal experience and heartfelt passion.

We're cartographers of wonder, navigating not just geography but the landscape of human curiosity. Whether you're seeking the adrenaline rush of untamed wilderness or the contemplative quiet of ancient temples, we hear the whispers of your travel dreams and amplify them into vivid reality.

With Reruhyu, you're never just a tourist checking items off a bucket list—you're an explorer writing your unique chapter in the grand narrative of world discovery. Allow us to be the pen with which you author your next great adventure.