Privacy Policy

Last Updated: June 1, 2023

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book travel services
• Sign up for our newsletter
• Participate in promotions or surveys
• Contact our customer service

The personal information we collect may include:

• Contact information (name, email address, phone number, postal address)
• Identification information (passport details, ID numbers)
• Payment information (credit card details, billing address)
• Travel preferences and requirements
• Demographic information

We also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on our website
• Referring website or application
• Device information

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and manage your travel bookings
• Create and maintain your account
• Provide customer support
• Send administrative information
• Send marketing and promotional communications (with your consent)
• Improve our website and services
• Conduct research and analysis
• Comply with legal obligations
• Prevent fraud and enhance security

3. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract fulfillment: Processing necessary to fulfill our contractual obligations to you
• Legitimate interests: Processing necessary for our legitimate business interests
• Consent: Processing based on your explicit consent
• Legal obligation: Processing necessary to comply with our legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third parties that help us operate our business and deliver services (payment processors, IT service providers, marketing partners)
• Travel suppliers: Airlines, hotels, car rental companies, and other travel service providers necessary to complete your bookings
• Legal authorities: When required by law, court order, or governmental regulation
• Business partners: In connection with joint marketing efforts or promotions (with your consent)

We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to retain data for certain periods
• Statute of limitations under applicable law
• Our legitimate business interests

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Secure network architecture
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to know what personal information we hold about you
• Rectification: The right to correct inaccurate or incomplete information
• Erasure: The right to request deletion of your personal information
• Restriction: The right to request limitation of how we use your data
• Data portability: The right to receive your data in a structured, commonly used format
• Objection: The right to object to certain processing activities
• Withdraw consent: The right to withdraw previously given consent

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience and allow us to improve our site.

Types of cookies we use:

• Essential cookies: Necessary for the website to function properly
• Analytical/performance cookies: Allow us to recognize and count visitors and analyze website usage
• Functionality cookies: Remember your preferences and settings
• Targeting cookies: Record your visit, pages visited, and links followed to make advertising more relevant

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure that your personal information receives an adequate level of protection, including:

• Standard contractual clauses approved by the European Commission
• Binding corporate rules for transfers within our corporate group
• Verifying that recipients are Privacy Shield certified (where applicable)

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer.